Terms of Service

Effective date: 18 September 2026 · Last updated: 18 September 2026 · Version 2026-09-18

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between Orgs AI Ltd("Orgs AI," "we," "us," or "our") and the individual or entity that accesses or uses the Orgs AI platform, including the OrgsOS coordination substrate, our website, dashboards, APIs, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

Enterprise agreements. These Terms are our default terms. If you and Orgs AI have signed a separate written agreement (for example a master services agreement, enterprise order form, or Data Processing Addendum), that agreement governs and controls over these Terms to the extent of any conflict.

2. The Service, your Org, and Org Work

Orgs AI provides a platform for configuring and operating AI "Operators" (software agents bound to a role) that coordinate and execute work within Orgs you define, under governance and approval controls you configure. The Service is intended for business and professional use.

Three things in these Terms are easy to confuse, so we name them separately:

• The Platform. The software we host and supply: the OrgsOS coordination substrate and runtime, our website, dashboards, APIs, connectors, the models and tooling we make available, and our documentation.
• Your Org Configuration. What you build on the Platform: your Operator configurations, playbooks, roles, prompts and cognitive policies, governance and approval settings, evaluation criteria, and the training and tuning material you supply. It does not include templates, starter Orgs, or sample content we supply.
• Org Work. The work your Org performs when you direct it, and the Outputs it produces, whether for you or for your own clients and customers.

Read with those three terms, the "Service" in Section 1 means the Platform together with the hosting, support, and related services we supply to you. It does not include Org Work.

The Service is what we supply to you. Org Work is what you supply to your customers. Selling Org Work is not reselling the Service. Section 8 sets out what you may sell without asking us, and the narrower cases where you need our written permission first.

We may update, add to, or discontinue features of the Service over time. We will not make material reductions to a paid feature you rely on without reasonable notice.

3. Accounts and security

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at privacy@orgs.ai of any unauthorized use. Authentication is provided through our identity provider, Clerk.

4. Plans, fees, and billing

Paid plans are billed through our payment processor, Stripe, on the cycle shown at purchase (for example monthly or annual).

• Auto-renewal. Subscriptions renew automatically for successive periods until cancelled.
• Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current paid period, and you retain access until then.
• Refunds. Fees are non-refundable, and we do not provide refunds or credits for partial periods, except as stated in Section 5 and except where required by law. Nothing in these Terms removes statutory consumer rights that apply to you and cannot be waived.
• Price changes. We may change prices on renewal with reasonable prior notice.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
• Non-payment. We may suspend or limit the Service for overdue amounts.
• Usage allowances.Each plan carries the usage allowances we publish for it. Where we have published a rate for use above an allowance, we may charge it. Where we have not, and your use materially exceeds your plan, we may throttle the Service after written notice and a reasonable chance to bring use back within the plan. Use above an allowance is chargeable or throttled under this bullet, and is not of itself a breach of Section 5. The allowances, and any request-rate limits we document, are the "documented rate limits" Section 5 refers to.

5. Acceptable use

You agree not to, and not to permit others to:

• use the Service unlawfully or to infringe the rights of others;
• upload malware, attempt to breach security, or probe or disrupt the Service;
• reverse engineer, decompile, or attempt to derive the source code or underlying models of the Platform, or use the Platform to build a competing coordination platform;
• pass the Platform on to others without our written permission under Section 8;
• use the Service to generate unlawful, deceptive, harassing, or harmful content, or to violate the acceptable-use or advertising policies of any connected third-party platform; or
• exceed documented rate limits or circumvent usage controls.

Restricted sectors. Unless we agree otherwise in writing, you may not use the Service, and your Org may not be used, in connection with, or to promote, advertise, or generate custom or leads for, any of the following, where that is a principal purpose of your use of the Service. Where a term below names a statute or rule, it carries the meaning given there, so the line is one you can check. Where it does not, it is our own standard and says so.

• Gambling. Gambling within the meaning of section 3 of the Gambling Act 2005, read with section 15 of that Act.
• Pornography. Pornographic content within the meaning of section 236(1) of the Online Safety Act 2023, being content of such a nature that it is reasonable to assume that it was produced solely or principally for the purpose of sexual arousal.
• Alcohol.The retail sale or supply of alcohol to consumers, and the marketing of alcohol to consumers, where "alcohol" has the meaning given by section 191 of the Licensing Act 2003. That section excludes liquor of 0.5 per cent strength or less at the time of the sale or supply in question, perfume, flavouring essences recognised by the Commissioners of Customs and Excise as not being intended for consumption as or with dutiable alcoholic liquor, Angostura bitters, alcohol in a medicinal or veterinary medicinal product, denatured alcohol, methyl alcohol, naphtha, and alcohol in liqueur confectionery, and those exclusions apply here too.
• High-cost consumer lending. Either of the following. First, high-cost short-term credit, as the Financial Conduct Authority Handbook Glossary defines it, on terms that breach the caps in CONC 5A, being 0.8 per cent of the amount of credit per day, GBP 15 in default charges, or total charges greater than the amount borrowed. Second, lending carried on without an authorisation or licence required by the law of the place where the borrower is.
• Our own lending standard. This one is our standard, not a statutory test: consumer lending at an annual percentage rate of 100 per cent or more, wherever you operate and even where local law permits it.

This section applies to everything your Org does, including Org Work you perform for your own clients and customers. Section 8 permits you to sell that work. It does not exempt that work from this section.

When the restricted sectors start to apply.If you were using the Service before a restricted sector was added to this section, that restriction does not apply to you until 30 days after the "Last updated" date of the version in which it first appeared, which is shown at the top of this page. The rest of this section applies from the effective date.

Where a restriction in this section was introduced during a paid period you had already begun, and you tell us within 30 days of it starting to apply to you that you are stopping because of it, you may cancel with immediate effect and we will refund the unused part of the fees you paid for the period you are in. The same refund applies if we terminate or suspend you for that restriction. Section 4 does not defer a cancellation made under this paragraph.

The same immediate cancellation and pro-rata refund apply if we make any other material change to these Terms that you do not accept, and you tell us within 30 days of it taking effect.

We may also act under this section where a court has found a credit relationship unfair to the debtor under section 140A of the Consumer Credit Act 1974.

We may suspend access to address a material breach, a security risk, or a legal requirement, and will aim to give notice where practicable.

6. AI Operators and human approval

The Service uses large language models to generate Operator outputs and to propose or take actions. You acknowledge and agree that:

• AI output is provided "as is." It can be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing outputs before relying on them.
• You control execution. Significant and higher-risk actions are gated behind the approval and decision-authority controls you configure. You are responsible for the approvals you grant and for actions your Org is configured to take, including any spend, communications, or changes to connected systems.
• No professional advice. Outputs do not constitute legal, financial, medical, or other professional advice.

7. Customer Data and your responsibilities

"Customer Data" means the content and records you and your end users supply to or generate through the Service. You represent that you have the rights and any necessary consents to provide Customer Data and to have it processed by the Service, and that your use complies with applicable law, including data-protection and advertising rules. Our handling of Customer Data is described in the Privacy Policy and any applicable Data Processing Addendum.

8. Intellectual property and ownership

Our IP. The Platform, the Service, and all related software and models, together with the OrgsOS specification, schemas, and documentation authored by us, and all intellectual property in them, are and remain owned by Orgs AI and our licensors. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription.

Your Org. You own your Org Configuration. You also own any artifact your Org produces that is not Platform software, is not a model we supply or license to you or a modification, fine-tune, or derivative of one, and is not our template material, whether or not it was produced from your Customer Data. You grant us only the rights we need to host, execute, support, and back up your Org Configuration in order to run your Org for you, and while your subscription is running you may export your Org Configuration at any time, and for 30 days after it ends. This export right survives termination.

Our templates inside your work. Templates, starter Orgs, and sample content we supply remain ours. So that you can actually use and sell what you build from them, we grant you a worldwide, perpetual, irrevocable, non-exclusive, royalty-free licence to use, copy, adapt, issue copies of, and communicate to the public that material as it is incorporated in your Org Configuration and your Org Work, and to sub-license those rights to your clients, and to their successors and permitted assigns, to the extent the material is embedded in Org Work you supply them. That licence survives termination as to work already delivered. It does not let you extract or redistribute the template itself.

Your ownership.As between you and Orgs AI, you own your Customer Data and the outputs and artifacts your Org produces from it ("Outputs").

License to us. You grant Orgs AI a worldwide, perpetual, irrevocable, royalty-free license to host, copy, process, analyze, create derivative works from, and otherwise use Customer Data and Outputs (a) to provide, secure, and operate the Service, and (b) to improve and commercialize the Service and develop aggregated or de-identified insights, models, and learnings, provided that any aggregated or de-identified material does not identify you or your end users. This license survives termination as to material already processed and to aggregated or de-identified derivatives.

Serving your own customers.You may use your Org to perform work for your own clients and customers, and you may charge for that work. Org Work is yours. You need no further permission from us to sell it, and supplying Org Work to a client is not reselling the Platform and is not providing the Service to a third party. You remain responsible to your client for that work, and responsible to us for everything your Org does, including under Section 5. The licence you grant us under "License to us" above does not extend to Customer Data or Outputs consisting of a client's confidential material that you hold under an obligation of confidence.

When you need our written permission. The paragraph above covers you doing the work. It does not cover passing the Platform itself on to somebody else. You need our written permission before any of the following:

• Control. Anyone other than you and your personnel gets the ability to access, configure, task, run, or control an Org or the Platform, whether through your account, a sub-account, an embedded or white-labelled interface, an API pass-through, or by transfer of an Org to them.
• Substitution. You offer Platform capability itself as your product, so that what your customer is buying is metered use of the Platform, such as runs, agents, seats, or capability, rather than a work outcome you are responsible for delivering. As an illustration only, and not as the test: an offer your customer would otherwise have bought a subscription from us to obtain is usually one of these.
• Brand. You use the Orgs AI or OrgsOS names, logos, or marks to market or sell to your customers, or hold yourself out as our authorised reseller, distributor, or authorised partner. Describing truthfully that your service is built on OrgsOS is not caught by this.

The Control limb does not catch your own end users supplying content to, or receiving results from, your Org through your account or an interface you build, provided they cannot configure, task, or run an Org. The channels listed in that limb matter only where that condition is not met. Any permission we give under that limb is conditional on you remaining the sole contracting party for, and payer of, your subscription, and on the other person gaining no contractual rights against us.

"Your personnel" means your employees and contractors acting for you, under your account and your direction. It does not include any other person to whom you supply Org Work, or anyone with an independent commercial interest in the Org Work as a product.

You will keep records sufficient to show which of your offers are Org Work and which need a permission under this Section, and give them to us on reasonable written request, no more than twice a year. Requests for permission go to the contact address in Section 18, marked for licensing. We may make any permission conditional, including on separate written commercial terms.

Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

9. Third-party services and connectors

The Service can connect to third-party services at your direction. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. You are responsible for maintaining your rights to use connected accounts and for compliance with the connected platform's policies (including, for advertising platforms, their advertising and data policies).

10. Confidentiality

Each party may access the other's non-public information. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully obtained without confidentiality obligations.

11. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available," and we disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or fit for your purpose.

12. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
• Our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the liability.

Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud).

The exclusion of lost profits and revenue does not apply to our claims against you for breach of Section 5 (Acceptable use) or of the permission requirements in Section 8. Those clauses protect revenue, so a remedy that excluded lost revenue would be no remedy at all. The cap in the bullet above is on our liability only, and nothing here extends it to yours.

13. Indemnification

You will defend and indemnify Orgs AI against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms or applicable law, or actions your Org takes under your configuration and approvals, except to the extent caused by our breach of these Terms.

14. Term and termination

These Terms apply while you use the Service. You may stop using the Service and cancel at any time (Section 4). We may suspend or terminate your access for material breach, non-payment, or legal or security reasons. On termination, your right to use the Service ends; provisions that by their nature should survive (including ownership, license, disclaimers, liability limits, and indemnities) survive. We make Customer Data available for export, or delete it, as described in the Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights you may have in your country of residence.

17. General

These Terms, the Privacy Policy, and any signed enterprise agreement are the entire agreement between us regarding the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, which we will not unreasonably withhold where the person taking over accepts these Terms; transfer of an Org is dealt with by the Control limb in Section 8 and needs permission only under that limb, which on a transfer of your business as a going concern we will give on the same standard. We may assign these Terms in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact us

Orgs AI Ltd
008 Westbourne Studios, 242 Acklam Road, London W10 5JJ, United Kingdom
privacy@orgs.ai
orgs.ai