Terms of Service
Effective date: 17 June 2026 · Last updated: 17 June 2026
1. Agreement to these Terms
These Terms of Service ("Terms") are a binding agreement between Orgs AI Ltd("Orgs AI," "we," "us," or "our") and the individual or entity that accesses or uses the Orgs AI platform, including the OrgsOS coordination substrate, our website, dashboards, APIs, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy.
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
Enterprise agreements. These Terms are our default terms. If you and Orgs AI have signed a separate written agreement (for example a master services agreement, enterprise order form, or Data Processing Addendum), that agreement governs and controls over these Terms to the extent of any conflict.
2. The Service
Orgs AI provides a platform for configuring and operating AI "Operators" (software agents bound to a role) that coordinate and execute work within Orgs you define, under governance and approval controls you configure. The Service is intended for business and professional use.
We may update, add to, or discontinue features of the Service over time. We will not make material reductions to a paid feature you rely on without reasonable notice.
3. Accounts and security
You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at privacy@orgs.ai of any unauthorized use. Authentication is provided through our identity provider, Clerk.
4. Plans, fees, and billing
Paid plans are billed through our payment processor, Stripe, on the cycle shown at purchase (for example monthly or annual).
- Auto-renewal. Subscriptions renew automatically for successive periods until cancelled.
- Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current paid period, and you retain access until then.
- Refunds. Fees are non-refundable, and we do not provide refunds or credits for partial periods, except where required by law. Nothing in these Terms removes statutory consumer rights that apply to you and cannot be waived.
- Price changes. We may change prices on renewal with reasonable prior notice.
- Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
- Non-payment. We may suspend or limit the Service for overdue amounts.
5. Acceptable use
You agree not to, and not to permit others to:
- use the Service unlawfully or to infringe the rights of others;
- upload malware, attempt to breach security, or probe or disrupt the Service;
- reverse engineer, resell, or provide the Service to third parties except as expressly permitted;
- use the Service to generate unlawful, deceptive, harassing, or harmful content, or to violate the acceptable-use or advertising policies of any connected third-party platform; or
- exceed documented rate limits or circumvent usage controls.
We may suspend access to address a material breach, a security risk, or a legal requirement, and will aim to give notice where practicable.
6. AI Operators and human approval
The Service uses large language models to generate Operator outputs and to propose or take actions. You acknowledge and agree that:
- AI output is provided "as is." It can be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing outputs before relying on them.
- You control execution. Significant and higher-risk actions are gated behind the approval and decision-authority controls you configure. You are responsible for the approvals you grant and for actions your Org is configured to take, including any spend, communications, or changes to connected systems.
- No professional advice. Outputs do not constitute legal, financial, medical, or other professional advice.
7. Customer Data and your responsibilities
"Customer Data" means the content and records you and your end users supply to or generate through the Service. You represent that you have the rights and any necessary consents to provide Customer Data and to have it processed by the Service, and that your use complies with applicable law, including data-protection and advertising rules. Our handling of Customer Data is described in the Privacy Policy and any applicable Data Processing Addendum.
8. Intellectual property and ownership
Our IP. The Service, the OrgsOS platform, and all related software, models, specifications, and documentation, and all intellectual property in them, are and remain owned by Orgs AI and our licensors. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription.
Your ownership.As between you and Orgs AI, you own your Customer Data and the outputs and artifacts your Org produces from it ("Outputs").
License to us. You grant Orgs AI a worldwide, perpetual, irrevocable, royalty-free license to host, copy, process, analyze, create derivative works from, and otherwise use Customer Data and Outputs (a) to provide, secure, and operate the Service, and (b) to improve and commercialize the Service and develop aggregated or de-identified insights, models, and learnings, provided that any aggregated or de-identified material does not identify you or your end users. This license survives termination as to material already processed and to aggregated or de-identified derivatives.
Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.
9. Third-party services and connectors
The Service can connect to third-party services at your direction. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. You are responsible for maintaining your rights to use connected accounts and for compliance with the connected platform's policies (including, for advertising platforms, their advertising and data policies).
10. Confidentiality
Each party may access the other's non-public information. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully obtained without confidentiality obligations.
11. Disclaimers
Except as expressly stated in these Terms, the Service is provided "as is" and "as available," and we disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or fit for your purpose.
12. Limitation of liability
To the fullest extent permitted by law:
- Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
- Our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the liability.
Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud).
13. Indemnification
You will defend and indemnify Orgs AI against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms or applicable law, or actions your Org takes under your configuration and approvals, except to the extent caused by our breach of these Terms.
14. Term and termination
These Terms apply while you use the Service. You may stop using the Service and cancel at any time (Section 4). We may suspend or terminate your access for material breach, non-payment, or legal or security reasons. On termination, your right to use the Service ends; provisions that by their nature should survive (including ownership, license, disclaimers, liability limits, and indemnities) survive. We make Customer Data available for export, or delete it, as described in the Privacy Policy.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.
16. Governing law and disputes
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights you may have in your country of residence.
17. General
These Terms, the Privacy Policy, and any signed enterprise agreement are the entire agreement between us regarding the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
18. Contact us
Orgs AI Ltd
Unit 008, Westbourne Studios, 155 Acklam Road, London W10 5JJ, United Kingdom
privacy@orgs.ai
orgs.ai